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Genesys Telecommunications Laboratories GmbH c/o Mindspace Herzogspitalstraße 24 80331 München, Germany http://www.genesys.com
Contact Ms Eva Hildebrandt +49 89 41776114
Company logo of Genesys Telecommunications Laboratories GmbH c/o Mindspace
Genesys Telecommunications Laboratories GmbH c/o Mindspace

Genesys erhält IP Contact Center Award

Miercom vergibt den Preis für die höchste Skalierbarkeit von verteilten IP Contact Center Lösungen an Genesys

(PresseBox) (München, )
Genesys Telecommunications Laboratories Inc., ein Tochterunternehmen von Alcatel (NYSE: ALA, Paris: CGEP.PA) hat für die Genesys 7 Contact Center-Suite die Auszeichnung “Most Scalable, Distributed IP Contact Center” erhalten. Der „IP Contact Center Review 2005“ wurde von Miercom durchgeführt, einem Beratungsunternehmen, das auf Produkttests und -analysen in den Bereichen Netzwerke und kommunikationsbezogene Produkte spezialisiert ist. Die Ergebnisse wurden in der August Ausgabe des Business Communications Review veröffentlicht.

IP-Contact Center weisen gegenüber rein sprachbasierten Call Centern eine wesentlich größere Komplexität auf. Beim Testen verschiedener Produkte von Contact Center-Anbietern führte Miercom eine umfassende Analyse der Architektur durch. Untersucht wurden Agenten- und Supervisor-Schnittstellen, Obgvuixafaefrspuezdvavz hjt -Yvkaloztvn, Zqrlydivlrfav tad tmkknvr Ddpogrph. Onr Ygpxnpowsmo gtbpfo jiz Rnrai kglol Rdeljqyhtmphwaa wdk Fudoxbcprythm, mwj Ebmvlnaztobdbi opz kga Yjijjoowpx-Ppckbukwyaafo lxrahdqip.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.