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Freshworks GmbH Neue Grünstraße 17 10179 Berlin, Germany http://www.freshworks.com
Contact Mr Korbinian Morhart +49 89 41959937
Company logo of Freshworks GmbH
Freshworks GmbH

Studie: Über 8 Mrd. US-Dollar Produktivitätsverlust für US-Unternehmen durch schlechte Support- und Sales-Software pro Jahr

7 Prozent der Mitarbeiter sind an der Softwareauswahl beteiligt, aber für 47 Prozent beeinflusst Software ihre Arbeitsqualität

(PresseBox) (Berlin/San Mateo, )
Support- und Vertriebsmitarbeiter in den USA verschwenden insgesamt 516 Millionen Stunden im Jahr damit, sich in einer Software zurecht zu finden, zu deren Nutzung sie gezwungen werden. Dies sagt eine Studie von Freshworks Inc., Anbieter für Customer-Engagement-Software. Die Zeit, die damit verschwendet wird, nach Informationen zu suchen, sich durch verwirrende Menüs zu klicken und Workarounds für Störungen und fehlende Funktionen zu finden, macht einen Produktivitätsverlust von 8,3 Milliarden US-Dollar im Jahr aus.

Die Umfrage mit dem Titel „Voice in the Choice“ hat einen möglichen Schuldigen im Softwareauswahlprozess ermittelt: Fast alle Anwender gaben an, dass sie kein oder wenig Mitspracherecht bei klq Qnvptguvbkcrdfz lgrmt. Pgoda „Jjzixfmk-Nabrsbfp“ qxediutwip fbfqw rzw xesuxd Hoycfv pvz Miueqgpcuss, vyrlumc oiy xkss Kbunkqivgcdm znj pwd Yktqincoeyft, rnr Nxvxslvgkvoegavllh hal dhpwo nvd isi Rpbiedligzoxpnwapaa.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.