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Martin Hensen, head of e-strategies, UCB Germany: Making e-marketing more than just an add-on

(PresseBox) (London, )
With the vast majority of our marketing efforts focused squarely on the sales force, e-marketing is still an "add on," says Martin Hensen, head of e-strategies, UCB Germany. But successful e-CRM strategies are the basic starting point for all e-activities, he told eyeforpharma.

For the sales force, CRM strategies build targeting and steering, as well as customer classification to personalize and individualize marketing efforts. And such personalization and individualization, Hensen says, reminds him of Web 2.0. But he questions whether pharma is ready for Web 2.0.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.