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exagon consulting & solutions gmbh Reutherstrasse 3 53773 Hennef, Germany http://www.exagon.de
Contact Bernhard Dühr +49 2233 611775
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exagon consulting & solutions gmbh

Standardisierung der IT-Service-Prozesse steht hoch im Kurs

exagon-Studie: Qualitätsgewinn und flexiblere Serviceorganisation als hauptsächlicher Nutzen erwartet

(PresseBox) (Kerpen-Sindorf, )
Die Firmen setzen mehrheitlich verstärkt auf eine Standardisierung und Automatisierung ihrer IT-Prozesse. Nach einer Erhebung der exagon consulting unter mehr als 300 Mittelstands- und Großunternehmen erwarten die Verantwortlichen davon vor allem einen Qualitätsgewinn durch eine höhere Verfügbarkeit und geringere Fehlerquote sowie eine mehr Flexibilität in der IT-Service-Organisation.

Der Studie zufolge weisen fast zwei Drittel der Firmen dem Standardisierungsthema in ihren strategischen Planungen eine hohe oder sogar sehr hohe Priorität zu. Lediglich 15 Prozent der befragten IT-Manager sehen in dieser Hinsicht derzeit keinen konkreten Handlungsbedarf.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.