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Sensor manufacturer Balluff uses ONE TRACK to monitor the progress of deliveries through the world
Balluff uses ONE TRACK from EURO-LOG to monitor the progress of deliveries in Germany, Europe and the USA
"For us, the best possible customer service is essential. Therefore the performance of our service providers must be excellent at all times", says Hondo Santos, Director of Logistics at Balluff. "Uniform consignment data in Germany as well as in the European countries and the USA allows us to detect any vulnerabilities in the individual regions immediately." In addition, it's clear if a logistics service provider fails to perform well in a region or a country. Balluff can then use this information in negotiations with the service provider and, where necessary, appoint a new service provider for a region. If a service provider fails to perform well over an extended period, Balluff then has neutral status data available for discussion. "The evaluation of delivery performance across the various postcode areas and regions in Germany, Europe and the USA provides us with a good basis for negotiations with our logistics service providers", says Santos. The evaluations provided by ONE TRACK constitute added value, because they collect together the data from different logistics service providers and present them in a uniform format.
This gives Balluff an overview of actual performance by the logistics service providers in the various postcode areas and regions and across various regions. Since the results are presented in real time, problems can be addressed even before the delivery is made. The performance of the logistics service provider can be assessed on the same day, so that vulnerabilities can be addressed directly. Delays are noticed immediately, rather than going unnoticed until an important customer is upset.
EURO-LOG also offers the best possible support for proof of delivery required under §17 a, Section 2, No. 2 of the VAT regulations. A long-term archive is available which brings together the proofs of delivery for all the different logistics service providers in the various countries, as required by the regulations.
About the company Balluff GmbH
Balluff was founded in 1921 in Neuhausen a.d.F. It employs 2,700 people worldwide and represents innovative technology, quality and maximum customer orientation. As a leading provider for industrial automation, the family-run company offers a full range of high-quality sensors, system- and customer-specific solutions. In 2013 Balluff GmbH registered a turnover of approx. 335 million €. In addition to the central headquarters in Neuhausen, Balluff has production and development sites around the world, as well as 56 international subsidiaries and representative offices. This guarantees that customers have fast availability of the products, high application assistance and perfect service directly on-site - worldwide.
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