Paltel selects LHS’ billing and customer care system BSCS iX Release 2
Fully convergent system handles billing of all fixedline telephony in Palestine
As the national provider, Paltel handles all of Palestine’s fixed-line telephony services. LHS’ BSCS iX Release 2 will be used to support all of Paltel’s local and international telephone services, Internet access and data services.
“We chose the system because of its sound record on a global level as a proven, reliable and flexible system. It follows a clear roadmap to support potential future requirements, as well as easy future upgrades, which is LHS 2007-014 Page 2 of 4 very important to us,” said Mohannad Heajawi, General Manager of Paltel.
The system will be implemented in Palestine by Hulul Business Solutions, the system integrator and service operations provider for Paltel and one of LHS partners for system integration. LHS will provide full back-office support and training from its offices in Dubai and Kuala Lumpur.
“The telecommunications sector in Palestine operates in an environment that requires a great degree of flexibility and self-sufficiency from the communication service provider and the implementation partner,” said Hassan Kassem, CEO of Hulul. “We consider BSCS iX Release 2 to be the ideal product for this environment. The product and its functions are well documented, which facilitates the use and implementation,” he added.
Because of the excellent cooperation between the two corporations, LHS is planning to continue working with Hulul as a system integrator in other projects outside of Palestine.
The BSCS iX Release 2 solution is the result of many years of expertise and experience on an international level. “At LHS, we continuously watch the market very closely and subsequently enhance our products to not only provide the best possible solutions for customers today, but to also optimally meet future market requirements,” said Wolfgang Kroh, CEO of LHS.
BSCS iX Release 2 is a fully convergent platform on various levels such as the technology level including fixed and mobile convergence options; and the payment method level offering pre- and postpaid convergence. These capabilities will enable Paltel to launch its fixed-line services and the Internet services of Hadara at the same time during phase one of the project. It will further allow the Paltel-Group the migration of its wireless business in the future and enable them to expand its service portfolio and product bundles.
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Established in 1995 as a public shareholding company, Palestine Telecommunications Company, PalTel, commenced its operations on the 1st of January 1997 as an operator and provider of all types of telecommunication services including fixed lines, cellular, internet and data communications services. PalTel has become one of the major foundations of the Palestinian economy, a pillar for its growth and progress, and a compass for investment. Being as such it is the major contributor and the largest employer in the Palestinian economy. PalTel’s capital amounts to 131.625 million Jordanian Dinars (JOD), with about 9976 shareholders by the end of 2006. The list of shareholders includes a broad list of investors ranging from prominent individuals, to companies, institutions and the Palestinian Investment Funds. By the end of the year 2006 with its distinctive achievements, PALTEL has accomplished a ten-year march that made the Palestinian communication sector one of the most up-to-date and developed companies in the region, that is determined to continue to accomplish more success which will inevitably benefit everyone specially the Palestinian society. Paltel have been able since the last ten years to reflect its achievements and success as a model of determination and challenge, and was able to continue in unprecedented giving trip at all levels and to transcend beyond the difficulties to linking its subscribers in the whole world under the most difficult circumstances. Since PalTel was founded it continued to achieve qualitative accomplishments in various areas including the communications and information technology, where it introduced to the Palestinian community all means of communication services and Internet, causing a big leap in the telecommunications sector, and being able to provide services to all the Palestinian areas. Paltel largely expanded its activities in order to satisfy the ambitious aspirations of its founders, investors and management by establishing Paltel Group in year 2005. The group includes Paltel, Cellular Telecommunications Company (Jawwal), Hadara for Technological Investment Company and Palmedia that specializes in media and advertising.