European Computer Telecoms Group (ECT) realizes its biggest contract in the field of Televoting
ECT implements Europe’s most powerful televoting platform in Europe with a capacity of several thousand calls per second
The highly intricate solution for Televoting includes dozens of installations all over Germany and manages highest capacities with up to several thousand calls per second via Interactive Voice Response. ECT’s solution is therefore designed specifically for premium televoting events with very high call volumes. This new service provides the viewers with the possibility to participate in raffles, votings or game shows in an easy and attractive way via telephone call or SMS.
Other televoting solutions available are restricted to the play-back of a few standard announcements within the interactive voice response system and do not even allow to handle all incoming calls via interactive voice response during big events: this actually often results in the registration of just a minor part of all calls. The result of the voting is then projected on the basis of this random sample.
ECT´s comfortable and web-based configuration allows the easy definition of the interactive voice response in real-time and, if desired, directly by the host himself. The host thus is in the position to automatically ask the individual callers via the interactive voice response and learn and gather more information about his customers; in addition, selected calls can be connected to a live-agent who conducts commercial transactions with the caller. Each call is registered and each voting is counted, with the results being presented in real-time.
Some of the further technical highlights are highly flexible functions for statistics and analysis, as well as the possibility to integrate further locations into the system if required. And moreover, all televoting campaigns can be managed remotely and in real-time through the integrated web interface.
"This is one of most prestigious projects in this highly attractive market segment and represents one of the biggest contracts in our company’s history" states Dr. Marshall E. Kavesh, CEO and co-founder of ECT and adds: "With this decision, yet another leading operator states his confidence in our abilities and reliability concerning the implementation of intelligent value-added services. We are especially pleased that we were selected once again as the preferred manufacturer in this for network operators booming segment of interactive applications and that our solution has been successfully in operation for some months now."
ECT European Computer Telecoms AG
The European Computer Telecoms Group (ECT) is a leading provider of value-added services based on the INtellECT® Next-Generation Intelligent Network and Service Delivery Platform.
Our mission is to enable our customers, the network providers, to make money the old-fashion way – by giving businesses and consumers cost-effective services they really need and want. This means lowering the capital and operative costs of technology and paying attention to what makes communications more efficient, more individual, and more fun.
For over 10 years, our customers and partners — leading network operators in Europe, North Africa and the Middle East, such as Belgacom, BT, Deutsche Telekom, Etisalat, MTC, Tele2, TeliaSonera, Telenor, Versatel, Virgin Media and Vodafone, as well as leading network equipment providers, such as Ericsson, — have turned to ECT for the innovations that help them capture new market opportunities and grow revenue and profits.
We make it possible for our customers to rapidly develop and deploy value-added services on mobile and converged networks, such as Ring Back Tone Service, Multimedia Ring Back, Mobile Office, Prepaid Mobile, Interactive Voice Response, Interactive Multimedia Response, Number Portability, Location-Based Services, Televoting, Mass Calling and Network-Based Call Centers.
All services are programmed in the open ECTXML® Extensible Mark-up Language. This language expands upon the industry standards VoiceXML and CCXML, which ECT has supplemented to include the complete control over the call session independent of the underlying network protocol. ECTXML® applications run on our INtellECT® Platform, which simultaneously supports calls to and from legacy networks, IP-based softswitches and converged networks based on the new industry standard IP Multimedia Subsystem (IMS). With our partner Ericsson, for instance, ECT value-added services, such as Multimedia Ring Back, have already been implemented within IMS networks.
Our parent company, the European Computer Telecoms AG, is an unlisted German public company with world-class engineering and production facilities in Munich, Germany. Within Europe, our local direct sales and maintenance services are provided by wholly-owned subsidiaries in England, France, Germany, the Netherlands and Poland. Our products are also sold and supported worldwide by our partner Ericsson as well as used by Ericsson Managed Services to host end-to-end solutions for our customers.
In 2004 and 2005, ECT received the Deloitte Technology Fast 50 Award as one of Germany’s fastest-growing technology companies. The ECT Group currently encompasses 125 employees.