Generate new revenue streams from your Return & Repair process

(PresseBox) ( Kista, )
To learn more about customers prefer when returning mobile phones, eBuilder contracted an independent market analyst to survey 500 consumers of different ages and genders. The survey sought to determine if these customers would be willing to return products using the Internet and to pay for additional services when returning a non-functioning mobile phone.

The results were astonishing: 48% said they would be prepared to pay for additional services in the repair process. This highlights customers’ appreciation of efficient services and their willingness to pay for add-ons. Thus an well-functioning Repair & Return process not only provides positive customer experience and boosts customer retention, but also furnishes a potential revenue-generation stream.
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