Gartner returning as featured guest at SITS14 in April

Brighton, East Sussex, (PresseBox) - Following their successful debut at last year's SITS - The Service Desk & IT Support Show, world-leading IT research company Gartner will return to Earls Court, London, on 29-30 April, to headline an exclusive set of Keynotes at SITS14.

Since its launch two decades ago, SITS - which celebrates its milestone 20th anniversary this year - has garnered an enviable reputation for providing real solutions for IT service and support professionals looking to improve the way that they work and do business. Today's announcement reaffirms that commitment, offering its thousands of visitors (4,362 in 2013) another important opportunity to engage with, and gain valuable advice from, the Gartner team.

Laura Venables, group event manager of SITS, is delighted to welcome Gartner back for a second year. Commenting on their continuing collaboration, she says: "Collaborating with Gartner on SITS13 was a fantastic development for the show - which was very positively received by our audience. So we're really excited to be able to build on that success this year and offer even more new, invaluable content for our visitors."

"I know we say it every year - and it's true - but this year's Keynote and seminar line-up is looking to be our best yet," adds Venables. "Jeff Brooks Gartner's featured lead analyst will be back with more vital insights and updates, and we've got speakers from some of the UK's biggest companies - including Virgin Media, News UK, Network Rail, and Go Compare - preparing to share their case studies and IT services strategies here for the first time."

The Keynote Programme - Featuring Gartner, will include a keynote and panel discussion on each day of the show, with lead analyst Jeff Brooks leading the keynotes and chairing the panel discussions. Gartner will also be offering visitors, who participate in a short survey at the company's stand, the opportunity to receive a complimentary Gartner report (worth £200). They will also be headlining this year's VIP Programme.

The show's comprehensive free education programme, which combines six Keynotes, 40 seminars, in-depth roundtable discussions, and essential breakfast briefings, will be announced in full within the next few days.

Notable seminar highlights include:

· Ben Wigley, head of ITSM at Go Compare: 'Go Compare - A service desk transformed'
· Matt Turner, service desk manager at Network Rail: 'Network Rail service desk - the journey from fixer to fulfiller'
· Vawns Guest, change & release manager at Virgin Media: '10 tips for Software Asset Management'
· Sheridan Hindle, head of IT at Midcounties Co-operative: 'Picking your ITIL battles at Midcounties Co-operative'
· Joanne McQueen, service transition manager at News UK (publisher of The Times): 'Empowering the people behind the news'
· Stuart Mullineux, director of campus services at Norfolk Educational Services: 'Shared services at Norfolk Educational Services'

SITS - The Service Desk & IT Support Show will return to Earls Court, London, on 29-30 April 2014. For further information, and to register free in advance, please visit www.servicedeskshow.com (http://www.eventdata.co.uk/Visitor/SITS.aspx?TrackingCode=PR14) and quote priority code PR14.

Attendees also benefit from free access to Infosecurity Europe 2013, Europe's No.1 information security event, co-located at Earls Court.

SITS – The Service Desk & IT Support Show in London was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012.

Diversified Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton and Nailsworth (Glos). Diversified UK’s portfolio includes SITS – The Service Desk & IT Support Show; office*; Casual Dining (new for 2014); lunch!; Natural & Organic Products Europe; Nordic Organic Food Fair and Natural Products Scandinavia in Malmö, Sweden; Geo Business (new for 2014); Ocean Business (including Offshore Survey Conference & Ocean Careers); MARELEC Marine Electromagnetics conference in Hamburg, Germany; camexpo; Natural Products magazine; and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.

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