High level of commitment among Swiss Post employees

Despite the current difficult economic climate, Swiss Post employees continue to show a high level of commitment to their customers and to the Group, as the evaluation of this year's employee survey demonstrates. In the survey, high ratings were obtained for identification with Swiss Post as an employer, willingness to perform, and customer focus. A high rating was also achieved for employee satisfaction. The positive feedback is underpinned by the 74 percent response rate, which is high compared to other organizations. As the survey content has been thoroughly revised for the current year, the results cannot be compared to those of previous years.

Despite the current difficult economic situation, Swiss Post employees' commitment to their customers and to the Group has not shown any signs of diminishing. This is also the conclusion drawn from the results of this year's employee survey. The "commitment" index posted a value of 83 points on a scale with a maximum of 100. This index is made up of questions on "identification" (81 points), "staff turnover" (82 points), and "willingness to perform" (87 points). "Staff turnover" indicates - among other things - whether the respondents continue to see their professional future at Swiss Post. Moreover, employees experience their work as useful and varied, as the 81 point rating given to "work content" shows. The "customer focus" index posted 78 points, while the specific question on the value attached to customer needs in the respondent's particular work area obtained 83 points. "Employee satisfaction" also achieved a good result (75 points), which is high compared to other Swiss companies.

In the above indices, the survey - which was conducted among some 49,000 employees in 16 countries and in 8 languages - shows a relatively consistent rating for the different divisions of Swiss Post (see table below). Less high ratings were achieved in questions about strategy (65 points), management (69 points), and work load (72 points). Employees taking part in the survey were granted complete anonymity.

Exceptionally high response rate

A pleasing aspect of this year's survey was the response rate, which is exceptionally high compared to those of other Swiss companies. Never have so many employees taken part in the employee survey: this year's 74 percent response rate is 6 percent up on the previous year. This figure is also the only one that can be compared to the values of previous years. A comparison of the other indices in this year's survey is not possible because the questionnaire has been thoroughly revised for the first time in eleven years. The measurement model was modified and the questions were formulated so as to be simpler and easier to understand. These changes enable results with a higher information value. In turn, this creates the best possible basis for deriving and implementing measures from the survey findings, which will drive on the further development of Swiss Post as Switzerland's second biggest employer.