Dialogue Strengthens Mobile Billing Service with New Senior Account Manager
Nigel Coles set to grow Dialogue's Mobile Billing offering
Nigel will play an integral role in driving the Mobile Billing solution forward, developing the business within the UK. Working with his sales team, he will be responsible for maintaining the existing client base by focusing on delivering high-quality performance Premium SMS and Mobile Payment services, and will look to grow new accounts by identifying new opportunities.
With over 15 years' experience in the premium rate industry, working with SMS aggregators, network operators and service providers, Nigel started his career with BT and brings extensive experience with him.
Commenting on the appointment, Hugh Spear, CEO and founder of Dialogue Communications, says: "Nigel's experience and proven success in the telecoms industry makes him a valuable addition to our team. With his depth of knowledge and skills, we're confident in Nigel and having him on board further strengthens our commitment to providing a reliable and high quality service to our customers."
Nigel joins Dialogue Communications from Zamano where he was UK Operations Manager. While there he spearheaded the financial management of multi-million pound revenue lines, directed commercial and technical teams, nurtured client and partner relationships, as well as being responsible for controlling and improving compliance procedures.
Prior to this, Nigel held senior management roles with high profile names in the telecommunications industry, including Amplefuture where he was fundamental in the development of the company's Multi-Chat IVR services and mobile content downloads. He also spent seven years at iTouch where he was instrumental in implementing its quality management system.
Nigel, who will be based in London, adds: "Dialogue is a powerhouse in delivering mobile messaging and mobile billing services and has the capabilities to reach customers on a global scale. More and more businesses acknowledge the need to embrace technology for enhanced communications so this is an exciting time for mobile and SMS."
With over 16 years' industry knowledge and experience, Dialogue has offices in Australia, UK, US, South Africa and Singapore, and delivers tens of millions of messages successfully for thousands of companies on a monthly basis across the globe.
If you would like any further information, or to keep up-to-date with industry insights, please visit www.dialogue.net or follow @dialogue_tweets on Twitter.
Dialogue Communications was established in the UK in 1994 with a mission to bring the best mobile messaging and mobile billing solutions to businesses globally. Dialogue uses its own technology to help customers to benefit from using SMS and works with market leaders to integrate effective two-way SMS with SaaS applications. With ISO 9001 certification since 2000, Dialogue is proud of the comprehensive quality of service it provides, including software usability, message gateway performance and customer care. The company has also recently been awarded the ISO 27001 standard for its information management systems. With offices around the world, Dialogue now delivers tens of millions of messages for thousands of companies on a monthly basis.
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