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Datamonitor Germany Platz der Einheit 1 60327 Frankfurt, Germany http://www.datamonitor.com
Contact Mr Denis Mason +61 2 8705 6903
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Datamonitor Germany

Social networking and the contact center: customer service goes social

Datamonitor's new report examines the potential market for customer service provided through online social networking and how that might be expanded to formal contact centers

(PresseBox) (London, )
When Oprah Winfrey and Ashton Kutcher start to use social networking services, it makes headlines across the globe and raises consumer awareness of these emerging communications channels. But according to independent market analysis firm Datamonitor, companies of all sizes have also begun to engage customers and prospects on social networking services. Much of that activity has been pure marketing, but some leading edge companies have started to offer customer service and support through social networking. This, according to the firm's new report 'The Rise of Social Networking and Emerging Channels in Customer Service', has started companies thinking of ways to bedwepl otvms unq fnegqxft focuqwx orgoftpp-tgj zuubiiv soepnu-eq auhylv ppcrhgqi.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.