Press release BoxID: 625996 (Customer Experience Professionals Association)
  • Customer Experience Professionals Association
  • 401 Edgewater Place, Suite 600
  • 01880 Wakefield, MA
  • Contact person
  • Judith Vanderkay
  • +1 (781) 876-6208

Customer Experience Professionals Around the World Will Celebrate the First CX Day on October 1; All Are Invited

Events in 20 Cities; Multiple Online Gatherings; "CX Impact Awards" Are All Part of Global Celebration Plans

(PresseBox) (Wakefield, MA, ) Customer experience (CX) professionals worldwide are invited to celebrate the very first CX Day on October 1 at local gatherings and online events. CX Day is a global celebration of companies and people who are delivering great experiences to customers, created by the Customer Experience Professionals Association (CXPA), the international non-profit organization created to guide and enhance the growing field of customer experience management.

CX Day celebrates the rising importance of customer experience to companies, by highlighting the efforts of all customer experience professionals to raise the bar for achievement and innovation in the CX field. There are already CX Day in-person meetings scheduled in 20 cities across five countries: Canada, Finland, Norway, the UK and the U.S. These events will include speakers, breakout discussions, networking, food and more. There is no charge to attend a CX Day meeting, but advance registration is required.

"We came up with the idea of CX Day as a way to recognize all the terrific CX professionals whose hard work has lifted the discipline, and to celebrate the amazing innovations they've brought forward," said Bruce Temkin, CXPA Chairman and co-founder. "We hope that everyone in the CX field will find a way to join the party on CX Day, to applaud our progress and to share inspiration for the future. And, of course, to enjoy themselves!"

CX Day hopes to offers something for everyone. CX professionals who can't make it to a local celebration are invited to participate online. There is a free webinar with CXPA Chairman Temkin and Dan Hesse, CEO of Sprint Corporation, who will discuss the CEO's role in leading a customer experience transformational journey. Additionally, CX professionals can join in a series of online events throughout the day, including four Google+ Hangouts across global time zones and a Twitter Chat led by Ingrid Lindberg, Chief Experience Officer of Prime Therapeutics. Many companies are also planning to host their own in-house CX Day celebrations.

Another highlight of CX Day will be the announcement of the inaugural "CX Impact Awards," recognizing individuals who have made a significant impact in the field of customer experience management.

The CXPA has created the website as a resource to communicate all of the activities scheduled for CX Day. Clarabridge, Inc. and SDL are Platinum Sponsors of CX Day 2013.

Customer Experience Professionals Association

The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA's members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.

Founded in April 2011, the CXPA has more than 80 Corporate Members and nearly 2,300 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Oracle, and Verint. Clarabridge, Inc., Corsential, Interactive Intelligence, Mattersight Corporation, Medallia, ResponseTek and TNS are CXPA Silver Sponsors. For more information, visit