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CXPA Launches "Ask the CX Experts" Program for Members
Association Continues to Add Resources for Customer Experience Professionals
"Ask the CX Experts" operates via the CXPA website. Members who are facing CX challenges can enter their questions, which are sent to a panel of CX experts who can start responding to them immediately. It is expected that conversations will develop around interesting questions, and members will receive thoughtful and well-considered answers that can help them tackle the toughest CX issues. When a conversation has run its course, the CXPA will post the thread of messages in the "Expert Response" area on the CXPA discussion forum, so that all members can benefit from the insights.
"We're very excited about our new 'Ask the CX Experts' program, as it enhances the CXPA's portfolio of resources that provide real-world assistance to our members. Along with benefiting from our CX tools, educational webinar series and frequent networking events, CX practitioners can now tap the collective knowledge and judgment of a group of experts," said Bruce Temkin, co-founder and Chair of the CXPA. "The CXPA continues to pro-actively offer actionable information and practical tools to our members. We're committed to providing our members with the resources they need to succeed as CX professionals."
Members of the CXPA community submitted nominations to become a CX expert. The CXPA leadership team and head of the education committee selected the following 10 people as the initial CX experts for the rollout of the program:
Jeanne Bliss, CXPA Co-Founder and President, CustomerBliss
Carol Buehrens, Chief Architect Customer Experience, ICW Group Insurance Companies
John Carroll III, Global Head of Clients, Ipsos Loyalty
Erich Dietz, VP, Business Solutions - Contact Centers, Mindshare Technologies, Inc.
Tabitha Dunn, Managing Director, Customer Insights, Citrix Systems
Lynn Hunsaker, Customer Experience Optimization Strategist, ClearAction LLC
Jack Mackey, Vice President and Chief Evangelist, SMG
Andrew McInnes, Director of Product Marketing, Allegiance
Yvonne Nomizu, Director, Pacific Consulting Group
Jim Rembach, Chief Spokesman, Customer Relationship Metrics
These exceptional customer experience professionals will provide their insights and advice to the entire CXPA community. As the program evolves, the CXPA anticipates bringing on additional CX experts.
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