The Customer Experience Professionals Association (CXPA), the international non-profit organization created to guide and enhance the growing field of customer experience management, today announced the progression of Vice Chair of the organization to Fidelity Investments' Parrish Arturi, effective January 29, 2013. He is replacing co-founder and initial Vice Chair Jeanne Bliss, who is stepping down after two years of dedicated service to the CXPA. Bliss will remain on the Board of Directors and active in the CXPA. Arturi has been serving as a Director of the organization, and his new role was confirmed by a vote of the full CXPA Cryex.
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