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CBTS Moves Call Recording to the Cloud With CTI Group's Hosted SmartRecord Solution and the BroadWor
SmartRecord, delivering a rich feature set of call recording and analytics capabilities, provides telecommunications service providers with a call recording solution that they can host and offer out as a value-added service, complementing their core hosted PBX, and increasing annual revenue per user (ARPU). CBTS selected SmartRecord to complement their new BroadWorks Call Center solution, as CTI's SmartWorks has completed BroadSoft's interoperability testing and shares many of the same platform architectural principals.
SmartRecord is a market-proven call recording solution currently deployed in over 60 service providers utilizing the BroadWorks Call Center solution across four continents. SmartRecord enables service providers to offer their indirect and direct customers with a solution that is suitable for regulatory recording for companies that need to meet compliance standards such as PCI DSS (Global), ISO 9001 (Global), FCA (UK), MiFID (Europe), HIPAA (USA), and SAS-70 (USA). It also provides recording for the purposes of liability protection for call center environments, where a number of additional value-add modules are also available on top of the core recording system.
"We are delighted to be partnering with BroadSoft to help CBTS launch their feature-rich hosted call center solution," said Randy Sorensen, VP of Sales & Marketing, CTI Group. "As the latest addition in CBTS's robust portfolio of Cloud Solutions, the new capabilities powered by CTI and BroadSoft will enable CBTS to effectively offer hosted call center services perfectly tailored to meet the growing needs of small and medium businesses."
"We evaluated many different platforms to deliver a cloud-based call recording solution for our Hosted UC customers," said John Burns, President and General Manager of CBTS. "CTI's combination of features and BroadWorks integration will allow us to meet the growing demand for this business-critical application."
"BroadWorks Call Center solution provides the extensive Unified Communications services including voice, collaboration, messaging functionality and automatic call distribution and routing - in a flexible, easy-to manage hosted model that is perfect for small and medium businesses," said Leslie Ferry, vice president marketing, BroadSoft. "CBTS now has a compelling offer for customers migrating from on-premise platforms to a Cloud-based call center infrastructure. By moving to CBTS's Call Center Cloud Solution, businesses of all sizes can not only reduce the cost and complexity of managing their legacy call center systems, but will also have all the sophisticated features and capabilities that can vastly improve the call center experience for customers."
For more details on SmartRecord and BroadSoft Integration visit: http://www.ctigroup.com/solutions/broadsoft-specific-integration/
CBTS, a wholly owned subsidiary of Cincinnati Bell (NYSE CBB), combines the data networking capabilities of Cincinnati Bell with next-generation managed services that provide companies with flexible solutions for end-to-end IT deployment. The CBTS business model can help organizations increase productivity and operational efficiency while reducing costs and risks through solutions that focus on business continuance, compliance, security, and technology infrastructure. For more information, visit www.cbts.net
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