Crown relocations enhances its survey process
Crown's Customer Surveys Made Efficient with the iPad
In its continuing effort to apply the most modern technological tools to its processes, Crown collaborated with Bamboo Technologies, a technology solutions provider, to create an application which now enables ease and speed with its home surveys of clients' personal effects, special requirements and proposal process.
Crown operates from 250 locations around the world. Many of the branches now fully utilize the iPad and the application for residential in-home survey, to record, monitor, photograph special items and submit the information electronically back to the local office for expedient processing. All branches are expected to implement its use in the near future to ensure that every customer benefits from the accuracy and speed it provides that will enhance the delivery of responses and services. Information can be disbursed much more effectively in various interactive forms, i.e., videos, interactive guides, etc.
As a survey tool, the iPad combined with the new software, is unlike any other handheld survey device, in the industry today. It is more lightweight, user friendly and precise than any of its predecessors. Crown's consultants are now able to take more accurate inventory for customers and transfer, or download information in shorter time.
Chris Davis-Pipe, vice president of Crown's IT department said: "With the iPad 2 we've been able to revolutionize the home survey process for the customer and bring real business efficiency and value to Crown, setting us far apart from our competitors and bringing true value and efficiency to our customers."
Bamboo Technologies provides high-end design services ranging from brand strategy to delivery in web, print, outdoor media, and product packaging.
Crown Worldwide GmbH
Crown Relocations' (crownrelo.com) services include expense management, policy consulting and program administration, online tracking tools, storage, transit protection, home and school search, intercultural services, and domestic and international transportation of household goods. We provide services for corporations, diplomats and private customers. Crown Relocations operates from over 180 locations in 55 countries. Crown's other divisions include Crown Fine Arts, Crown Records Management, Crown Logistics and Crown Wine Cellars. Crown was established in 1965 and is a privately held company with global headquarters in Hong Kong.