CA Technologies Delivers True Consumer-Like Experience to Enterprise IT with CA Service Management

Empowers Users With Anytime, Anywhere Service Support

NY, (PresseBox) - CA Technologies (NASDAQ:CA) today announced CA Service Management, an innovative solution that puts business users at the center of its strategy and advances key aspects of user experience, mobility and collaboration to drive better engagement between IT teams and employees.

Today's business users have a much higher expectation for a modern service experience, shaped by the rapid workplace adoption of consumer applications such as Google, Evernote and Dropbox. Unfortunately, IT organizations that fail to address this continue to be hampered by 'shadow IT', dissatisfaction and negative perceptions of IT teams.

The risk of continued disengagement with IT requires a strong response and CA Service Management addresses this challenge head on.

"Modern business applications need to deliver a level of user experience and excitement which drives greater value for the organization as a whole," said Lokesh Jindal, general manager, IT Business Management, CA Technologies. "IT organizations must meet these expectations to drive adoption and value from their IT investments."

CA Service Management empowers IT to successfully close the gap between user expectations and current IT realities by delivering:

- A unified end-user experience for employees to access services, support and assets
- Intuitive, customizable mobile support center apps for iOS and Droid
- Powerful, automated self-service, collaboration and knowledge-sharing

Thousands of organizations - including large enterprises and many of the world's largest service providers - rely on CA IT Service Management solutions to optimize the service experience for hundreds of thousands of end-users. In this release, CA Technologies extends its enterprise-grade solution with advanced high availability for 24x7 operation, simplified asset management and other capabilities which increase process maturity while reducing the complexity and cost of IT support operations.

"As business users become increasingly dependent on IT and mobility, anytime/anywhere self-service has become a fundamental requirement for individual productivity and business performance," said Brian McGushin, CA Practice Leader at Stefanini, a global provider of technology-based business solutions. "CA Service Management will enhance the self-service experience we provide to our outsourcing clients and to our internal staff."

CA Deutschland GmbH

CA Technologies (NASDAQ: CA) bietet IT-Management-Lösungen, die Kunden dabei helfen, ihre komplexen IT-Umgebungen zu verwalten und zu sichern und agile Business Services zu liefern. Unternehmen wählen die Software und SaaS-Lösungen von CA Technologies, um Innovation zu beschleunigen, die Infrastruktur zu transformieren und um Daten und Identitäten zu sichern - und das sowohl im Rechenzentrum als auch in der Cloud. Weitere Informationen finden Sie unter www.ca.com/de. Folgen Sie unserem deutschsprachigen Twitterfeed unter www.twitter.com/CA_D_A_CH.

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