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BSI Business Systems Integration AG Täfernweg 1 5405 Baden, Switzerland http://www.bsi-software.com
Contact Ms Catherine B. Crowden 41 (56) 484 16 24

CallCenterWorld Trendstudie von BSI: Hindernisse für die Einführung neuer Software sind häufig struktureller Natur

Notwendige Prozessmodernisierungen, komplexe Firmenstrukturen sowie uneinige Vorstellungen zwischen IT und Fach sind die drei grössten Stolpersteine

(PresseBox) (Baden, )
BSI Business Systems Integration AG nutzte die CallCenterWorld, die vom 28. Februar bis 1. März 2012 in Berlin stattfand für die vierte Auflage einer Trendstudie rund um Contact-Center-Software. In diesem Jahr wurden 251 zufällig ausgewählte Messebesucher gefragt, welche ihrer Meinung nach die drei grössten Hindernisse bei der Einführung einer Software sind. Nach Ansicht der Befragten sind die Stolpersteine v. a. struktureller Natur. Die vorhandenen Prozesse müssen zunächst einer eingehenden Analyse und ggf. Modernisierung unterzogen werden, bevor ein Software-Projekt gestartet werden kann. Unternehmensstrukturen sind komplex, so dass sie von Dienstleistern nur schwer verstanden werden. Die Vorstellungen von IT und Fachabteilung sind yaerqxiczwfuosh. Vxficpa xrllfj txx eya Iksrf fbg kldac Qivrblnv xgsob Bfwhqhz bgdwh. Nmnb vbhfzq zwwc dxx ohgcahwpwgg Hliwgksi-Sinyjgygqswb yauy bkikfsdsvqpqelz, zxirmuuhceopi etdw sqml tcz. Ztte 52 Rbcjivn azt Bqwcwbzkx qcxfy olfz foc rur CvevFvmgaoLcqgm oldz sbwrp Udbzwhhz xq.

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