Tieto now an SAP-Certified Provider of Solution Operations Using Run SAP® Methodology

Tieto is now certified in using end-to-end solution operations standards for clients, delivering enhanced efficiencies, reduced down time and costs

(PresseBox) ( Eschborn/Ts, )
Tieto, an SAP® support partner, has been certified by SAP AG as a provider of solution operations using the Run SAP methodology. Tieto has incorporated the methodology and end-to-end solution operations standards - SAP's best practices for support - into its own operations' processes and procedures. As such, Tieto is aligned with SAP's approach to application lifecycle management and utilizes SAP Solution Manager in its operations.

"I am happy to announce that our certification as an SAP provider of solution operations using Run SAP is now complete, which complements our status as an SAP-certified provider of solution implementation based on Run SAP," said Dietmar Gritsch, Director for SAP Application Lifecycle Management at Tieto. "By adopting the Run SAP methodology and operations standards into our own processes and procedures, we can meet and exceed our customers' expectations for operations. This will empower us to manage SAP applications for our customers more efficiently and at a lower cost."

The Run SAP methodology is an integrated part of SAP's open and integrated approach to application lifecycle management based on the Information Technology Infrastructure Library (ITIL). Run SAP offers supporting applications, services, methodologies, standards and an organizational model to manage SAP and non-SAP solutions throughout the entire application lifecycle. The integration provided by SAP Solution Manager helps customers to deliver innovation and implement changes quickly to meet business requirements, reduce operational costs and further ensure business continuity by delivering superior-quality applications.

To become certified as a provider of solution operations using Run SAP, Tieto has trained and certified its delivery organization in the Run SAP methodology. It has also demonstrated its competencies by successfully implementing end-to-end solution standards for a number of its customers. SAP has validated the implementations deployed by Tieto and verified that they are being operated according to SAP best practices.

"The Run SAP methodology enables customers to optimize the implementation and ongoing management of end-to-end solution operations, helping them to get the most from application lifecycle management solutions," said Anja-Christina Bruehling, vice president and head of Global Partner Management and Training, Active Global Support, SAP. "Tieto recognizes the value that Run SAP provides, and we commend them for taking the initiative required to become SAP-certified in solution operations using the Run SAP methodology."

Run SAP, SAP Solution Manager, and application lifecycle management are integral parts of SAP Enterprise Support services, a holistic support model designed to enable continuous improvement and successful solution operations at lower risk and cost.
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