Axiros Partners with Bulb to Provide Global Customer Service Solutions and Implementation
Summary: Axiros and Bulb changing the rules of customer service and system integration with joint team of highly trained process, technical and business engineers
Based in Croatia, Bulb has made a name for itself as a system integrator with a strong focus on understanding user needs and fulfilling those needs in the area of TR-069. Specifically, the deal pairs this focus of Bulb's with Axiros' deep integration expertise and support in the area of device management for multiple business models, including cloud and managed services. The result is a team of highly-trained, highly-skilled process, technical and business engineers.
Axiros CEO Kurt Peterhans sees the partnership as necessary in the rapidly evolving telecommunications landscape. "This strategic alliance will enable Axiros to address the significant and global demand we are experiencing from Tier I telco providers for end-to-end customer service solutions," he says. "Our partnership with Bulb leverages additional professional service resources at a time of significant growth for Axiros and ensures the continued proliferation of our technology into the customer support infrastructures of the top telcos worldwide."
Vedran Rezar, Bulb CEO, agrees, saying the move is timely. "Without question, 'The Internet of Things' is changing telecommunications," he says. "We anticipate a robust demand for superior support and top-notch system integration as providers adjust and adapt. Our partnership with Axiros positions us to deliver world-class engineering services and customer service leadership at the global level."
The two companies have a history of successfully working together and share a similar philosophy. Senior level associates have direct involvement with every account, an approach that has enabled both firms to maintain high levels of quality and client satisfaction. The Axiros/Bulb partnership was launched in January of 2014.
Bulb provides integrated IT services in the domain of device and service management. The company offers turnkey solutions that cover complete service lifecycle from service activation to advanced tools for problem diagnostics, troubleshooting and automatic remediation.
Bulb has a proven track record of successful projects with numerous telecommunication services providers, and is fully committed to continuously improving the quality of its own products and services, as well as strengthening strategic partnerships with the world's leading manufacturers of service management solutions.
Axiros is a Munich, Germany-based software company focused on open service and device management for fixed line and mobile broadband. The company boasts significant experience and name recognition in TR-069 device management solutions. Axiros' Open Device Management solutions enable ISPs worldwide to streamline and automate the entire service lifecycle - for fixed/mobile broadband networks (DSL, LTE, DOCSIS and Legacy) for both consumer and business market segments.
Axiros products are open and interoperable (device agnostic), meaning they work with any device and/or service. Axiros deploys its products on premise, hosted or in the cloud, making it as much a software company as it is a product company. This unique approach has led Axiros to become the market leader in Europe. More than 120 service providers worldwide are currently using Axiros products to provision and monitor millions of devices in near real time throughout the world.
Axiros is global in scope with sales and service offices located in Milan, Zurich, New York, São Paulo and Singapore and development centers in Germany and Russia.
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