85635 Hoehenkirchen, de
Axiros Partners with Bulb to Provide Global Customer Service Solutions and Implementation
Summary: Axiros and Bulb changing the rules of customer service and system integration with joint team of highly trained process, technical and business engineers(PresseBox) ( Munich, )
Based in Croatia, Bulb has made a name for itself as a system integrator with a strong focus on understanding user needs and fulfilling those needs in the area of TR-069. Specifically, the deal pairs this focus of Bulb's with Axiros' deep integration expertise and support in the area of device management for multiple business models, including cloud and managed services. The result is a team of highly-trained, highly-skilled process, technical and business engineers.
Axiros CEO Kurt Peterhans sees the partnership as necessary in the rapidly evolving telecommunications landscape. "This strategic alliance will enable Axiros to address the significant and global demand we are experiencing from Tier I telco providers for end-to-end customer service solutions," he says. "Our partnership with Bulb leverages additional professional service resources at a time of significant growth for Axiros and ensures the continued proliferation of our technology into the customer support infrastructures of the top telcos worldwide."
Vedran Rezar, Bulb CEO, agrees, saying the move is timely. "Without question, 'The Internet of Things' is changing telecommunications," he says. "We anticipate a robust demand for superior support and top-notch system integration as providers adjust and adapt. Our partnership with Axiros positions us to deliver world-class engineering services and customer service leadership at the global level."
The two companies have a history of successfully working together and share a similar philosophy. Senior level associates have direct involvement with every account, an approach that has enabled both firms to maintain high levels of quality and client satisfaction. The Axiros/Bulb partnership was launched in January of 2014.
Bulb provides integrated IT services in the domain of device and service management. The company offers turnkey solutions that cover complete service lifecycle from service activation to advanced tools for problem diagnostics, troubleshooting and automatic remediation.
Bulb has a proven track record of successful projects with numerous telecommunication services providers, and is fully committed to continuously improving the quality of its own products and services, as well as strengthening strategic partnerships with the world's leading manufacturers of service management solutions.
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