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Avaya Verwaltungs GmbH Theodor-Heuss-Allee 112 60486 Frankfurt am Main, Germany http://www.avaya.com/de
Contact Ms Jenny Drescher +49 89 23031632
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Avaya Verwaltungs GmbH

CallCenterWorld: Avaya erleichtert den Einstieg in den Kundendialog über soziale Netzwerke

Multimedia-Lösung Avaya Aura Contact Center mit Social Media-Integration komplettiert Kundendialog über alle Kommunikationskanäle / Kosten- und Komplexitätsreduzierung bei maximaler Flexibilität mit Avaya Operations Services

(PresseBox) (Frankfurt am Main, )
Auch dieses Jahr präsentiert Avaya auf der CallCenterWorld® vom 27. Februar bis 1. März 2012 in Berlin innovative Lösungen für die Call Center-Branche. Im Zentrum des Messeauftritts stehen dabei die Multimedia-Lösung Avaya Aura® Contact Center mit Social Media-Integration, das Analyse- und Monitoring Tool Avaya Workforce Optimization sowie Avaya Customer Interaction Express, die Komplettlösung für den Mittelstand. Am Stand (Halle 4, Stand H4/J3) und in Messe- sowie Konferenzvorträgen informiert Avaya Besucher über die effektive Integration von Social Media in ihre Contact Center-Strategie. Zudem erfahren sie, wie sie Prozessbrüche aufzeigen und durch die Einbindung von Experten die Erfolgsrate beim Erstkontakt erhöhen.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.