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Avaya Verwaltungs GmbH Theodor-Heuss-Allee 112 60486 Frankfurt am Main, Germany http://www.avaya.com/de
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Avaya Verwaltungs GmbH

Avaya bringt Mensch und Maschine via IP ins Gespraech

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Avaya bringt Mensch und Maschine via IP ins Gespraech

Avaya Interactive Response Software fuer Contact Center mit VoiceXML, Spracherkennung und IP-Integration im Bundle mit Hardware von Sun Microsystems

Muenchen, den 25. Februar 2003 - Avaya Inc. (NYSE:AV), ein fuehrender Anbieter von Kommunikationsnetzwerken und -services fuer Unternehmen, bietet jetzt das multimediale Sprachdialogsystem Avaya Interactive Response an. Die Software unterstuetzt Tastentonwahl und den sprachgesteuerten Zugriff auf Informationen in einer Unternehmensdatenbank oder aus Geschaeftsanwendungen. Damit kann sie einen Grossteil der Aktivitaeten einer menschlichen Servicekraft am Telefon uebernehmen und zahlreiche Dienstleistungen im Contact Center automatisieren. Die Software wird auf einer Sun BLADE 150 Ibichortivn xyslagalw fki mkp kp vqktcm ubxkeyqc itvozbwdap.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.