AsiaInfo's game-changing Real-time Self Service solution proves an Award winner
Operators with AsiaInfo's RTSS solution are empowered to give their customers a high degree of control over their mobile voice and data experience, greatly improving customer experience. For example, RTSS enables customers to set their own budget controls and spend thresholds, to transfer minutes/data between users, to convert resources from one type to another (e.g. minutes into megabytes), and to upgrade the bandwidth of a particular app temporarily. Shared Plans are enabled while putting real time control into the hands of consumers.
"We are delighted to receive this recognition of a solution developed to enable operators to deliver a greatly enhanced user experience, while maximizing revenue," said Dr Tiller. "The need is clear - independent research conducted by consultants at Northstream shows that mobile operators in Western Europe could increase annual data revenues by about €4 billion by giving customers greater control of their use and spend, and could also save more than €540 million annually in customer care costs."
AsiaInfo's Cloud-based Operation Platform Container (COPC), developed with China Mobile, was a finalist in the 'Best Use of Cloud Services by a Telco' category. The COPC is a centralized BSS system with a distributed multi-tenancy architecture that streamlines business operations across operator subsidiaries. Estimated to reduce the overall time to market for new services and offers by 40%, and reduce average processing time of service orders by 30%, implementation of the COPC significantly increases customer satisfaction. For China Mobile, Capex and Opex savings were $120 million within the first year of use. The revenue increase derived from shortened order processing time, and the new products enabled by the COPC, is estimated to be $40 million every year.
The 2014 Telecoms.com Industry Awards is a new initiative that celebrates the wide-ranging achievements of the key players within the global communications industry.
AsiaInfo-Linkage, Inc. is a leading provider of high-quality software solutions and IT services to the telecommunications industry. Headquartered in Beijing, we employ more than 11,500 professionals worldwide.
AsiaInfo-Linkage provides a full suite of business and operations support systems (BSS/OSS) and associated professional services. Our core Veris™ product suite includes billing and customer care systems that serve nearly a billion subscribers globally, plus business intelligence, network management, network security, and OTT and cross-vertical collaboration solutions.
Our customers work with us to converge large scale pre-and post-paid mobile operations; improve time to market for new products and services; and develop cost-effective new business models. In China we have more than 50% market share in Billing, CRM and Business Intelligence through our longstanding partnerships with China Mobile, China Unicom and China Telecom. We have deployed our BSS solutions with leading operators throughout Asia, and our recent expansion into Europe has already resulted in a major contract with Telenor ASA (Telenor Group).
Our aim is to be the leading IT solutions provider to the global telecommunications industry, enabling the Connected Digital Lifestyle, and helping our customers build, maintain, operate and constantly improve their network infrastructure and IT environment. For more information about AsiaInfo-Linkage, please visit www.asiainfo-linkage.com