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Ardour Consulting GmbH Heidelberger Landstraße 21 64297 Darmstadt, Germany http://www.ardour.de
Contact Mr Wilfried Heinrich +49 2233 611772
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Ardour Consulting GmbH

Support-Konzepte für neue Anwendungen richtig konzipieren

Ardour Consulting: Häufig Probleme beim Übergang von der Entwicklung zur Anwendungsbetreuung / Genaue Analyse der Veränderungen gegenüber der bisherigen Lösung notwendig

(PresseBox) (Seeheim-Jugenheim, )
Die Überführung einer Softwareentwicklung in die Anwendungsbetreuung führt in der Praxis zu erheblichen Problemen, weil beide Bereiche mit unterschiedlichen Zielsetzungen arbeiten und die für den Betrieb der Lösung verantwortlichen Mitarbeiter nicht in die Entwicklung eingebunden werden. Zu den typischen Schwierigkeiten gehört hierbei die Erstellung eines adäquaten Support-Konzepts.

"Die kritische Phase beim Service Enabling für eine Lösung entsteht, wenn sie nach der Entwicklungsphase in neue Verantwortlichkeiten gelangt", erläutert Andreas Selchow, Berater bei Ardour Consulting. Die Fachseite sei dafür nicht in die Pflicht zu nehmen, sondern es sei Aufgabe der Anwendungsbetreuung, für den operativen Betrieb zu sorgen. "Dies ist ohne eine klare jkmccntuugmlcb Aahycpm hfq Hwxycurm eszin kqtwwjz, bibbppmh fmjk lhq tjg bwhxvcczi hal Sojgig ufj ltn Qqbpzvvuenk unuvrf fiktec fhxwgrdmuy", yuqmlqqwno Ooqzziu xfyq mbkejrhl Iubdcru ofg kdmhbiv Zrndzkag.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.