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Story Box-ID: 231422

affinis AG Cuxhavener Straße 10a 28217 Bremen, Germany https://affinis.de
Contact Mr Frank Zühlke
Company logo of affinis AG
affinis AG

Trendstudie 2009 - Self Service Portale in modernen Dienstleistungsbranchen

(PresseBox) (Hamburg, )
Die aktuelle Trendstudie Self-Service Portale in modernen Dienstleistungsbranchen von affinis consulting deckt auf:

Der Self-Service ist den Kinderschuhen noch nicht entwachsen

- Unternehmen schöpfen die Möglichkeiten eines Online-Self-Service nicht vollständig aus
- Internetunternehmen und Finanzdienstleister bieten den besten Online-Self-Service
- Die Bedienbarkeit (Usability) bleibt bei allen untersuchten Portalen hinter den Erwartungen

Die Dienstleistungsunternehmen in Deutschland vernachlässigen den Online-Self Service und setzen meist noch auf die herkömmlichen Wege via Telefon oder persönlichen Dialog. Die aktuelle Trendstudie untersucht Self-Service Portale führender Unternehmen der Branchen Finanzdienstleister, Versicherungen, Energieversorger, Telekommunikation und Internetanbieter.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.