CTI Group partners with Abacus for comprehensive online telecommunications bill analysis
Abacus Billing is using CTI Group’s Analysis5 tool to extend its own web billing offering to provide more comprehensive online billing analysis and reports for its telco customers. With Analysis5 fully integrated with its own billing system, Abacus can now provide existing and future customers with one of the most functional and comprehensive billing offerings available.
Analysis5 is part of CTI Group’s billing portfolio which offers fast, intuitive analysis, giving telco customers access to information that enables them to manage and understand their telecom call spend and usage more effectively. The tools are typically provided by telcos as a non-price differentiator and have a proven track record in reducing churn and decreasing customer care costs
As a specialist in web-enabled solutions that make billing cost-effective and less time intensive, Abacus has customers throughout Europe, Asia Pacific, and the Americas in the telecommunications, utilities and retail sectors.
“The bill is a critical step in customer interaction for any telco and Abacus works with specialist partners to deliver the highest customer care and billing service possible.” explains Karl Wills, CEO Abacus Billing. “We pride ourselves on the accuracy, quality and presentation of our bills and CTI Group’s Analysis5 service helps us provide the most empowering and intuitive system.”
Andy Wilson, VP sales and marketing, CTI Group, adds: “The partnership will create a great deal of synergy as our solutions are complementary. We are already discussing how we can enhance the Abacus offering with CTI’s Dynamic Reports tool for additional customer benefit.”
About CTI Group
About CTI Group -- CTI Group (Holdings) Inc. is an international provider of electronic invoice management and telemanagement software and services. CTI Group's SmartBill® and Proteus™ product suites offer a full array of solutions for traffic analysis, post-billing call analysis, and customer care. CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group’s UK offices are located in London and Blackburn. For more information, please visit CTI Group's website at www.ctigroup.com.
Abacus is a leading global provider of billing products and managed services for the telecommunications and utilities sectors. With over ten years’ experience, Abacus delivers end-to-end, fully web-enabled services and software solutions that make billing cost-effective and time efficient. Abacus solutions, ranging from entirely outsourced Abacus billing management services to Abacus Customer Care and Billing software, enable a broad range of customers to concentrate resources on their core business activities. All solutions are flexible, scalable, multi-lingual and multi-currency, enabling customers to bring new products to market quickly. Abacus is also a pioneering developer of utilities smart metering billing services. www.abacus-billing.com.