360 to Schedule a&o
a&o has a widely deployed field force servicing a growing number of IT customers across Europe. Increasing levels of complexity, stiffer service level agreements and significant growth has led to a review of current systems and working practices. A strategic decision was made to mobilise the field force using modern wireless communications to enable real-time interaction between the field force and the service centre. Being able to send and receive data to and from the field not only opens the possibility for fully automated start-of-day scheduling but also full dynamic scheduling with real-time inputs fed in from the field.
360's Dynamic Scheduling Engine (360 DSE) is built on a modern web based Microsoft .net framework meaning that it is easy to integrate with any service management or mobility solution. Taking direct feeds from the backend service management system the 360 DSE produces schedules based on complex business rules and automatically sends jobs out to the field. The 360 DSE can alter its schedules in real time, shifting resources as required due to engineers logging on late, activity or travel overrunning or when a crucial SLA is in jeopardy. Implementing full dynamic scheduling provides complete visibility of the field operation.
a&o is a fast-growing, vendor-independent provider of services to IT support functions in Europe and across the globe. a&o's service and support offerings provide maximum uptime and availability. Extensive UK and European-wide coverage enables the company to support a distributed network of offices and end-users - locally, nationally and internationally.
Headquartered in Nottingham, England, 360 Scheduling is an innovative technology company with a wealth of experience in the development and deployment of resource management and optimisation solutions. 360's Dynamic Scheduling Engine (DSE) is today's performance benchmark chosen by an increasing number of application vendors. Web enabled for ease of integration using 360's leading edge algorithms, the DSE provides predictive deployment, demand forecasting, performance analysis and workforce optimisation for field service organisations whatever their size.