NTRsupport Helps Support Professionals and Service Providers Raise Service Quality While Lowering Operational Costs
Service desks at global institutions in wealth management, healthcare, insurance, government, manufacturing and IT solution providers catering to security-sensitive organizations are significantly increasing productivity while reducing service costs with NTRsupport. Moreover, these organizations are able to enhance compliance management with secure, scalable NTRsupport, uniquely available as both software-as-a-service (SaaS) and customer self-hosted models.
Integrated Bank Technology (IBT) said that NTRsupport's flexible choice of branding is enabling the company to provide a significantly higher level of support services to all of its customers while cutting costs and enhancing productivity for IBT staff and its customers. IBT also said that NTRsupport eliminates the cost and travel constraints that its IT staff faced when servicing financial institutions across the US by offering exceptional customer service via the internet.
Mike Golebiowski, president at IBT, said: "We selected NTRsupport because of its proven capabilities and the flexibility it offers. In the future, we also hope to use NTRsupport with FirstHelp to mine customer data and create a troubleshooting FAQ section on our website based on that information. One of our corporate goals is to continuously increase the value that we offer to our customers and partnering with companies such as NTRglobal allows us to meet that challenge."
"More than ever before, time is money in today's 24/7 global economy," said Lluis Font, CEO at NTRglobal. "NTRsupport and NTRadmin SaaS are purpose-built to help our customers rapidly resolve workforce IT and customer support issues at any given moment so they can be virtually open and available to do business in the on-demand world."
Net Transmit & Receive Germany GmbH
More than 17,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport(TM) for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin(TM) to manage and automate their IT tasks. NTRglobal secure software-as-a-service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.
For more information about NTRglobal, visit www.ntrglobal.com