The legend of the Holy Grail is one of the most enduring of our time, with knights, kings and queens dedicating their lives to fulfilling the ultimate quest, a quest that still remains a mystery. In 2015 the nobility may have forgotten about the Grail, but the Customer Management Network certainly hasn’t! That is why they have sought the help of Customer Service ‘Kings and Queens’ to find out if there is such a thing as a Customer Service Holy Grail. And if so, what it looks like!
And the Kings and Queens in question are Adam Rowse, MD Relationship Banking, Barclays; Neil Blagden, Director of Customer Experience & Operations, DirectLine Group; Jack Upton, Director of Training, Education & Customer Services, McDonalds; Nick Crossland, Director of Customer Services, BUPA; and Fiona Veitch, Director of Global Contact Centres, Jumeirah.
This exclusive research has been collated into a complimentary infographic “Customer Service Leaders’ Holy Grail” featuring in-depth interviews with some of the greatest Customer minds out there! Download it here: http://bit.ly/1xfTfIG
The issues raised in the ‘Holy Grail’ infographic, along with the critical challenges being faced by customer service leaders, will be discussed in greater detail at the Executive Customer Contact Exchange (19 – 20 May 2015; Scotland). The event is an invitation only meeting for 80 Customer Service Leaders and a select number of innovative service and technology providers who will meet, network, discuss and benchmark against some of the biggest customer service players and brands.
The list of attendees reads like a who’s who of the customer serviceworld including leading brands such as; Virgin Media, Aviva, E.ON, Microsoft, Philips, Waitrose, Netflix, Vodafone and Shop Direct to name just a few.
Navin Mayani, Research Director for the Executive Customer Contact Exchange comments: “The Customer Service Holy Grail has eluded so many in the past whilst being a true necessity in today’s competitive world. The changing customer landscape makes it both an exciting and challenging area to be involved in. That’s why the forums we host are tailored specifically for our delegates, with only strategic leaders from the world’s most influential brands invited to attend. This has meant an unprecedented response for the May meeting already, and needless to say we’re very excited for what the event has in store”.
For more information or to request your invitation to attend the Executive Customer Contact Exchange (19 – 20 May 2015, Scotland) visit http://bit.ly/1Fe3fJl, call +44 (0)207 368 9484 or email exchangeinfo@iqpc.com.
And the Kings and Queens in question are Adam Rowse, MD Relationship Banking, Barclays; Neil Blagden, Director of Customer Experience & Operations, DirectLine Group; Jack Upton, Director of Training, Education & Customer Services, McDonalds; Nick Crossland, Director of Customer Services, BUPA; and Fiona Veitch, Director of Global Contact Centres, Jumeirah.
This exclusive research has been collated into a complimentary infographic “Customer Service Leaders’ Holy Grail” featuring in-depth interviews with some of the greatest Customer minds out there! Download it here: http://bit.ly/1xfTfIG
The issues raised in the ‘Holy Grail’ infographic, along with the critical challenges being faced by customer service leaders, will be discussed in greater detail at the Executive Customer Contact Exchange (19 – 20 May 2015; Scotland). The event is an invitation only meeting for 80 Customer Service Leaders and a select number of innovative service and technology providers who will meet, network, discuss and benchmark against some of the biggest customer service players and brands.
The list of attendees reads like a who’s who of the customer serviceworld including leading brands such as; Virgin Media, Aviva, E.ON, Microsoft, Philips, Waitrose, Netflix, Vodafone and Shop Direct to name just a few.
Navin Mayani, Research Director for the Executive Customer Contact Exchange comments: “The Customer Service Holy Grail has eluded so many in the past whilst being a true necessity in today’s competitive world. The changing customer landscape makes it both an exciting and challenging area to be involved in. That’s why the forums we host are tailored specifically for our delegates, with only strategic leaders from the world’s most influential brands invited to attend. This has meant an unprecedented response for the May meeting already, and needless to say we’re very excited for what the event has in store”.
For more information or to request your invitation to attend the Executive Customer Contact Exchange (19 – 20 May 2015, Scotland) visit http://bit.ly/1Fe3fJl, call +44 (0)207 368 9484 or email exchangeinfo@iqpc.com.
