Gartner Says Worldwide IT Services Revenue Declined 5.3 Per Cent in 2009

(PresseBox) (Stamford, Conn., ) Worldwide IT services revenue totalled $763 billion in 2009, a 5.3 per cent decline from 2008 revenue of $805 billion, according to Gartner, Inc.

"2009 was a year like no other before it for IT services providers," said Kathryn Hale, research vice president for Gartner's worldwide IT services group. "Their priorities changed and their business focus rushed from aggressive sales or tactical revenue acquisition, to strategies designed to simply maintain revenue levels, keep a handle on costs and manage profitability."

Each of the five largest IT services providers in 2009 declined in revenue, with HP and Accenture reporting the largest declines at 10.4 per cent and 11.8 per cent, respectively (see Table 1). The top 20 vendors as a group gained ground slightly over their smaller competitors in 2009, with the group accounting for 37.5 per cent of the market, up marginally from 37.3 per cent in 2008.

While global sourcing makes the location of a provider's headquarters increasingly less relevant, Gartner tracks this information for more than 300 vendors, which collectively account for more than 70 per cent of enduser spending worldwide.

Indiabased vendors grew only 3.6 per cent, in terms of U.S. dollars in 2009, down from 15.4 per cent growth in 2008. Indiabased vendors were impacted early in the economic downturn. This would be expected, as these providers sell especially heavily to the financial sector and typically lead with offshore application development services, which are relatively easy to delay in tough times.

The economic uncertainties and the crisis in industries have had negative implications on the worldwide consulting market in 2009, and many providers' revenue growth rates were negatively impacted. However, business outcomefocused providers of consulting services with established business relationships were often successful in growing their market share better than the market average. Suppliers with a broad range of advisory services were attractive to buyers (for example, if they could provide assistance on how to migrate financial risks of an underperforming complex business operation). Some providers were also able to capitalise from already recovering economies by selectively coinvesting with buyers for innovative and growthfocused projects as a source to increase their consulting services market share.

"2010 will be a year of focussed readjustment for IT services providers," said Ms Hale. "The discipline exercised in 2009 leaves the industry profitable and relatively nimble. But investors will expect to see revenue growth and managing those expectations, while maintaining margins will be more challenging than the comparatively unambiguous goals of 2009, a year in which expectations were modest."

Additional information is available in the Gartner report "Market Share Analysis: IT Services Rankings, Worldwide, 2009." The report is available on Gartner's website at http://www.gartner.com/....

Gartner UK Ltd

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technologyrelated insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in hightech and telecom enterprises and professional services firms, to technology investors, Gartner is the indispensable partner to 60,000 clients in 10,000 distinct organizations. Through the resources of Gartner Research, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 80 countries. For more information, visit www.gartner.com.

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