Gartner Survey Finds 90 Per Cent of Respondents Expect to Maintain or Grow Usage of SaaS

Growing Usage of SaaS Increases Importance of Governance Mechanisms

(PresseBox) (Stamford, Conn., ) Nearly 90 per cent of organisations surveyed expect to maintain or grow their usage of software-as-a-service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for adoption, according to a recent survey by Gartner Inc.

Replacement of on-premises solutions and net-new implementations were cited as major drivers of future deployments. More than one-third of respondents indicated plans to transition from on-premises to SaaS. The key drivers cited included total cost of ownership (TCO), and unmet performance expectations with on-premises solutions, in addition to changes in sourcing strategy.

The survey was conducted across eight major countries worldwide in June and July 2008 with 258 qualified respondents completing the survey. Qualified respondents were those individuals within the organisations personally involved in the implementation support, implementation, planning and/or budget decisions related to the purchase of enterprise application software. Organisations participating in the survey were either currently using SaaS, or planned to use it within the next 12 months.

"Use of SaaS has been evolving during the past decade and the SaaS model has become increasingly popular over the past three or four years," said Sharon Mertz, research director at Gartner. "Our survey indicates that more than 40 per cent of organisations have used SaaS for more than three years, implying a growing fluency with the model within the end-user base. Users are demanding higher levels of functionality, sometimes prompting organisations to renegotiate their contracts early to opt for more feature-rich solutions, or to add more users as the organisational footprint expands."

North American respondents showed a greater confidence that their organisations will increase investments in products offered as SaaS or through a subscription model through year-end 2010, compared with those in Europe and Asia/Pacific. Sixty two per cent of North American respondents said that they expected new investments to increase slightly and 15 per cent said that they expected new investments to increase significantly compared with 49 per cent and 15 per cent, respectively, in Europe and 55 per cent and 5 per cent, respectively, in Asia/Pacific. North America was an early adopter of solutions delivered through the SaaS model, with more than 20 per cent of respondents indicating use for five years or longer and 60 per cent having adopted it in the last three years.

Gartner's survey found that 37 per cent of respondents were transitioning from a current on-premises solution to a SaaS solution. This drive is particularly significant in Asia/Pacific where 50 per cent of respondents indicated that they were shifting away from on-premises and India indicated a 70 per cent conversion. When asked why their organisations were transitioning from a current on-premises solution to a SaaS solution, respondents' consistent message was that the TCO was becoming too financially onerous. Given the likelihood of reduced discretionary spending in 2009 and perhaps 2010, Gartner expects that these driving forces will foster greater demand for SaaS solutions rather than budgets directed at enhancing - or furthering investment for - on-premises solutions.

Despite the increase in usage of SaaS, most respondents to Gartner's survey indicated that no policies had been instituted to govern the evaluation and use of SaaS. Only 38 per cent of total respondents that are currently using SaaS have a process or policy that guides the evaluation, procurement and deployment of SaaS. The majority of these organisations are based in Europe and North America. While another 30 per cent indicated plans to develop these policies and or processes, another 26 per cent have no plans at all to address this issue. Ms Mertz said that the importance of governance mechanisms will increase as SaaS becomes a larger element of a company's overall sourcing strategy.

Additional information is available in the Gartner report "User Survey Analysis: Software as a Service, Enterprise Application Markets, Worldwide, 2008." The report is available on Gartner's website at http://www.gartner.com/....

Gartner Deutschland GmbH

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is the indispensable partner to 60,000 clients in 10,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 75 countries. For more information, visit www.gartner.com.

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