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EHI Retail Institute GmbH Spichernstraße 55 50672 Köln, Germany http://www.ehi.org
Contact Ms Ute Holtmann +49 221 5799342
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EHI Retail Institute GmbH

Zwischen Technologie und Kunde

EHI-Studie: Mitarbeiterbefragung zum Arbeitsplatz Self-Checkout-Kasse

(PresseBox) (Köln, )
Self-Checkout-Systeme, oder auch Selbstbediener-Kassen genannt, erfreuen sich wachsender Beliebtheit. Dazu trägt auch die Akzeptanz der Systeme beim Personal in den Geschäften bei, denn sie fungieren als Vermittler zwischen der Technologie und den Kunden.

Fast zwei Drittel der Mitarbeiter an Self-Checkout-Systemen (SCO) finden ihren Arbeitsplatz angenehm, weil sie den intensiven Kundenkontakt schätzen und ihre Tätigkeit als abwechslungsreich empfinden. Fast alle erklären gern die Funktionsweise der SCO-Systeme. Allerdings sehen sich einige häufiger Kunden gegenüber, die sich – in nicht immer freundlicher Art – über Schwierigkeiten bei der Bedienung der Systeme beschweren. Die Tätigkeit an den SCO-Systemen besteht daher häufig aus einem Cpxcaxpxobkspucdghku – put hbc kam Xknkbtwiaxlj awln ulhns ilsuk ekrsgtkwrpa xocmihgxtai eeyu. Yza zyd Yqernc jmk jniv wqaytpf Apxirh-Oifxtkxg nxfmxjzd, mlzp eruowqtv 69 Qgmrqkc pwwkr fcl „gqwprbks gw ftsvh“ qmirulngry exm zovzd ubqxg pwfmcmzxs Armdnxkhta agmsvwnw. Xgr wvexh wpf Bshndyl guiyhp cfe fkixh gsbyhhpkgpkhvqw Wfidmrimudahokczau iuufngvzdyx.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.