100,000 self-service devices on five continents are monitored using ProView

(PresseBox) (Paderborn, ) Wincor Nixdorf's software ProView is used for the control and remote monitoring of self-service systems. With this product, the company has reached a milestone: more than 100,000 self-service devices in more than forty countries on all five continents are now administered and monitored with the help of this software. The machines range from ATMs, transaction terminals, account statement printers, postage stamp and transportation ticket terminals all the way to cash deposit systems and kiosks.

Some of the financial institutions using ProView are Raiffeisen Bank Group in Austria, Halkbank in Turkey, CIMB Bank in Malaysia and Susquehanna Bancshares in the U.S. The software has even taken on the lead in Eastern Europe - two of ProView's many users in this region are leading retail banks in the Ukraine, Privatbank and Nadra Bank.

ProView has been adapted to address the particular requirements of self-service equipment of all kinds. All transaction data is analyzed by the ProView agent on the terminal level and is transferred to the ProView server for processing and output. In particular, ProView ensures high system availability: precise and detailed information on the operating state of each terminal device enables fast, targeted resolution of any problems. Remote service means repairs can be carried out via electronic access from a central location, ensuring that device downtimes and site visits by technicians can be minimized. As a result, this solution leads to highly relevant cost savings and increases the overall profitability of the institution's self-service network.

In addition, ProView makes a highly effective contribution to protecting automated teller machines from manipulation. Wincor Nixdorf's anti-skimming module monitors the entire area around the card input slot. If it senses that a foreign device has been mounted there, it sends a message - known as an "event" - to ProView. This message brings about the immediate initiation of a variety of defensive measures. These and other actions offer customers comprehensive security, and ensure that self-service devices can be put back into service rapidly and are consequently highly available.

In order to simplify service management processes, ProView has been expanded to incorporate a new function for incident management - Incident Manager. When an error occurs, a ticket is opened that documents every individual process step, stores information and displays the current status of the repair work.

Third-party systems can be integrated easily into ProView. ProView can be deployed not only on decentralized systems at the branch level, but also centrally at the head office or at a shared data center or external systems management center. To control the network, ProView offers extensive reports and the option of connection to business intelligence products that automatically identify the key indicators on device performance and availability.

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