Sagem Orga and Wadaro partner to provide monitoring solution for mobile device and network performance
What is the quality of service delivered by mobile phone network operators to their subscribers? Currently, traditional methods for performance monitoring rely on drive testing and network probing as a means of discovering how well an operator provides service to its customers. This means of monitoring does not fully represent the performance of the entire network.
Together with its new technology partner Wadaro, Sagem Orga now offers a solution for monitoring the quality of service delivered to all subscribers in real time, continuously and across entire networks. Using this technology gives operators a true picture of their performance.
"Data from drive testing and probing is used to mathematically model the performance of an entire network. Wadaro TAP reports on actual performance, not something derived from a sample set of data," explained Robert Wakeling, CEO of Wadaro.
The "Total Analysis Package" solution offered by Sagem Orga and its partner Wadaro measures:
- Availability and loss of service
- Dropped voice calls
- SIM card changes
- Failed cell handover
- Failed mobile originated SMS
- Low network up-time
TAP continues to operate when subscribers roam onto partner networks.
The solution enables a true representation of the performance of an entire network as it is experienced by subscribers, reported in near real time. TAP completely covers the geography addressed by network services. Wherever the subscriber goes, so does Wadaro TAP, even when subscribers roam off their home network. Reliance on massive volumes of network probe data and drive testing to determine service performance is reduced significantly, and the costs incurred in collecting that data are reduced, too.
Until now, only IN solutions (integrated in the network) have offered such features - but always linked with major investments. A TAP solution requires neither major investments or a significant effort to deploy it. The client software runs on all subscriber SIM cards. The lightweight central infrastructure can either be hosted by Wadaro or integrated into the network.
Wadaro is an independent pioneer of terminal based solutions for wireless network performance monitoring. Rather than simply focussing on technical performance of network elements, Wadaro reveals to the operator the true value of their service and how it is perceived by all their customers.
To support the deployment of Wadaro solutions, full life-cycle integration services are offered to help ensure that our customers gain the highest benefits possible to them from the application of those solutions.
Incorporated in 2005, Wadaro is based in the United Kingdom and achieves global reach through strategic partnerships with companies such as Sagem Orga.
Sagem Orga is a pioneer and a global leader in the smart card industry. The company develops and implements cutting-edge technology to turn the vision of unbounded mobile communications and integrated digital security into a reality. Sagem Orga's portfolio includes hardware, software, consulting and services, all focused on smart cards for the benefit of consumers and providers in the telecommunications, health, identification and banking areas.
In the telecommunications sector, Sagem Orga's customers include the world's largest wireless carriers. Millions of people benefit from its custom-made solutions for GSM, CDMA and UMTS. With its security technology designed for the health, identification and banking industries, Sagem Orga protects people and their identities around the world and secures electronic communications between government agencies and the citizens and companies they serve. It offers solutions for biometric and electronic identification, electronic ID cards, health cards, drivers' licenses and cashless payment.
Sagem Orga has a worldwide network of subsidiaries, branches and sales partners as well as production facilities incorporating the latest technology in Germany, Brazil, Russia and India. The company has a workforce of over 2,100 people. As a subsidiary of Sagem Sécurité it is part of the international high-tech group SAFRAN, which generates annual sales of more than 12 billion euros with 57,000 employees in over 30 countries.