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Proteus Office 6 empowers UK businesses to combat telephony fraud and misuse

(PresseBox) (Purley, Surrey, ) In response to increasing reports of telephone misuse with smaller businesses, CTI Group, a leading provider of call management applications, today launches Proteus Office 6, to guard against fraud and network hacking. Designed to not only highlight calls that run over a designated time or cost bracket to ensure lines are not being abused, the solution also improves customer service for single-site businesses using up to 250 telephone extensions by enabling SMEs to analyse each call conducted on their network.

Designed specifically with ease of use in mind, Proteus Office 6 is a customisable solution, offering a simple speedy '4-click' install and a new overview screen function to give businesses instant visibility of their comms network. The application analyses and collates data from the usage logs and then produces on-demand comprehensive reports. These enable businesses to address issues on the network such as scams by hackers, employees using the system for personal calls or as a means to measure and identify call answering or handling times within customer service departments.

Warren Drummond, Head of Product and Marketing, CTI Group comments: "Unfortunately, abuse of communication facilities is now becoming a widespread issue in most businesses. We are hearing more and more instances of companies being targeted by scams, such as premium rate number companies paying cleaners to dial a number and leave it hanging while they are in the office, only hanging up at the end of the evening when they leave the building. In today's tough economic situation, businesses are looking to cut costs and make processes as efficient as possible."

He continues: "Proteus Office 6 offers businesses an excellent return on investment by giving them a transparent overview of how the system is being used. This enables management to act quickly to combat misuse, guard against fraud and eliminate networking hacking from external threats. Additionally, it makes all employees accountable for their telephony use, reducing internal misuse as well."

Customers can quickly achieve the reports they require using any of the 20 standard report views, together with Proteus' comprehensive filtering, which is both fast and accurate. Additionally, all Proteus' reports can be auto-scheduled and delivered via email and can be exported as Adobe PDF, Microsoft Excel, Microsoft Word, CSV and HTML formats. Proteus Office 6 includes a real-time Call Monitor that provides instant notification of calls that meet user-defined criteria. For example, calls to a certain number, calls exceeding 30 minutes duration or calls not answered in 30 seconds can be immediately flagged up.

Available in a three-tier pricing structure, the complete application package of Proteus Office 6 with full functionality can be purchased with a license key, on a 30-day trial basis or alternatively the chance to run the solution free of charge in the basic 'Statistics' mode.

More information can be found at www.ctigroupuk.com or by contacting Lee Hughes on 0800 0925 835.

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